Refund Policy
The short version
- Changed your mind? Ask within 7 days of buying a Sprint Pass. If you've run fewer than 20 analyses with it, you get a full refund.
- Refunds are processed by Dodo Payments, our Merchant of Record, back to the way you paid.
- Paid plans are not on sale yet. This policy will apply from the day they launch.
When you get a full refund
- You ask within 7 days of your purchase, and you've run fewer than 20 analyses since you bought the pass.
- You were charged twice, or charged by mistake.
- A problem on our side stopped you from using the pass, and we couldn't fix it.
Other cases
Outside these cases, we don't usually refund a pass you've used. If something feels unfair, write to us anyway. We read every request and may offer a partial refund.
The free plan costs nothing, so there is nothing to refund.
How to ask for a refund
Email hello@example.com with:
- the email address you used at checkout
- your order or payment ID from the Dodo Payments receipt, if you have it
We aim to reply within 3 business days.
How you get your money back
Refunds are processed by Dodo Payments, our Merchant of Record, back to the original payment method. How long the money takes to reach you depends on your bank or card provider, often 5 to 10 business days.
What happens to your pass
When a refund is issued, the pass ends right away and you go back to the free plan. Your account and saved data stay.
If you open a chargeback or payment dispute, the pass also ends. Please email us first: it is usually faster.
Your legal rights
Dodo Payments is the seller of record for your purchase, so its buyer terms also apply. Depending on where you live, you may have extra rights by law, such as a right to cancel an online purchase. This policy doesn't limit them.
See also our Terms of Service.
Questions?
Email hello@example.com. A real person reads every message, and we aim to reply within 3 business days.